Privacy policy

Last updated: 15 November 2025

Important Health Disclaimer

EKA Balance offers complementary and alternative wellness services. Our services are not medical diagnosis, medical treatment, or a substitute for professional healthcare.

  • Do not stop taking prescribed medications or following medical treatments based on information from this website.
  • If you are experiencing a medical emergency, call emergency services immediately (112 in Spain).
  • EKA Balance assumes no responsibility for health outcomes resulting from actions taken without consulting a licensed physician.

Please see our Full Legal Disclaimer for all details. Wellness Disclaimer

Data Controller

NameOlena Kucherova Dryzhak (EKA Balance)
AddressCarrer Pelai, 12, 08001 Barcelona, Spain
Phone+34 658 867 133
Data Protection Officer (DPO)
NameOlena Kucherova Dryzhak
Phone+34 658 867 133

1. Data We Collect

We collect personal data necessary to deliver our wellness services, including:

Personal Identification

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth

Wellness & Health Data

  • Physical condition and wellness notes
  • Pain or discomfort indicators
  • Session history and preferences
  • Emotional wellness notes (with consent)

2. Legal Basis for Processing (GDPR Art. 6)

Consent (Art. 6(1)(a))

  • Marketing communications
  • Non-essential cookies
  • Wellness data with explicit consent

Contractual Necessity

  • Delivery of booked services
  • Payment processing
  • Customer support

Legal Obligations

  • Tax and accounting requirements
  • Health and safety requirements
  • Data retention regulations

Legitimate Interests

  • Service improvement
  • Fraud prevention
  • Statistical analysis

3. Your Rights under GDPR (Arts. 12–22)

Access (Art. 15)Request a copy of all personal data we hold about you. We respond within 30 days.
Erasure (Art. 17)Request deletion of your data where there is no longer a legal basis to retain it.
Rectification (Art. 16)Request correction of inaccurate or incomplete personal data.
Portability (Art. 20)Receive your data in a structured, machine-readable format.
Objection (Art. 21)Object to processing based on legitimate interests or for direct marketing.

Contact:

dpo@ekabalance.com

Contact & Supervisory Authority

Data Protection Officer (DPO)

Olena Kucherova Dryzhak

dpo@ekabalance.com

Supervisory Authority

Agencia Española de Protección de Datos (AEPD)

www.aepd.es
This Privacy Policy complies with Regulation (EU) 2016/679 (GDPR).